Software for theway your business works.
Handei sells passenger tickets and runs the luggage side of a bus company. Agents sell seats and book luggage at the counter, crews scan every ticket and tag onto the bus, and customers follow their luggage until they collect it.
- QR tickets for every passenger
- A QR tag on every bag
- Secure payments
- Scanning works offline
Two products, one system
Use one or both. They share the same routes, staff, payments and daily cash-up.
Passenger tickets
Handei sells bus tickets too. A booking is held as soon as the details are in, and becomes a confirmed, ticketed booking once payment is taken.
Hold, then confirm
Seats are reserved the moment details are complete, so they aren't lost while payment is collected.
A ticket for every passenger
Each passenger gets their own numbered, QR-coded ticket for boarding check-in.
No fare, no sale
Fares are set per departure, so every agent sells at the same price.
Secure payments
Payments run through a secure payment gateway, and every sale is tracked by channel and agent for cash-up.
Choose trip
Pick a travel date, route, origin and destination. Only trips that actually run that day are offered, and each departure shows its fare.
Passenger details
Add one or more passengers with optional ID, nationality and phone. Total is the fare times the number of passengers.
Contact and confirm
Capture the customer's contact and email, an emergency contact, and agree to the ticket terms.
Hold and pay
A unique booking reference is created and the seats are held. Payment confirms the booking and issues a ticket per passenger.
Luggage
What's booked at the counter is what gets loaded, checked and handed over, and everyone can see where each bag is.
01
The counter
Book luggage in one go and give the customer a receipt.
- Sender, receivers and drop-off points in one booking
- Prices by package type, plus fees for off-route drops
- A receipt, and a QR tag for every bag
02
The bus
Crews scan every bag with a phone: at loading, at checkpoints and on arrival.
- Keeps scanning without signal and syncs later
- Flags repeat scans and bags booked on another bus
- Prints the loading manifest before departure
03
The office
See what's moving, what's missing and what's been paid.
- Trip closeouts, with missing bags sent for review
- Unpaid and part-paid bookings in one list
- Daily cash-up and revenue reports
Loading and arrival
Each tag is scanned as the bag goes into the hold. Handei checks what was scanned against what was booked, so a short load shows up before the bus leaves, not when the customer arrives.
- Booked against scanned, bag by bag
- A loading manifest with a sign-off for the gate
- Bags that miss the bus go onto a left-behind list
- Every tag carries a signature, so a made-up tag won't scan
Luggage · how it works
Book
An agent books the luggage at the counter, or turns a WhatsApp request into a booking.
Tag
Every bag gets its own numbered QR tag, printed with the receipt.
Load
The crew scans each tag onto the bus and prints the loading manifest.
Check
Scans at checkpoints and on arrival show what's on board. Anything missing goes for review.
Hand over
The receiver collects with a PIN, and wrong PINs are logged.
Features
Tickets
Passenger tickets
Sell seats by date, route and departure. Every passenger gets a numbered, QR-coded ticket for boarding check-in.
Held bookings
Seats are held with a booking reference while payment is collected, then confirmed once it's paid.
Fares per departure
Fares are set per departure, so every agent sells at the same price. No fare, no sale.
Luggage
Counter bookings
Sender, one or more receivers, drop-off points, package types and fees in a single booking, with a printed receipt.
WhatsApp requests
Booking details sent on WhatsApp land in a queue. Handei drafts the booking for an agent to check and approve.
QR luggage tags
A numbered tag for every bag. Each code carries a signature, so a made-up tag is rejected at the scanner.
Offline scanning
Scan with a phone camera. On a stretch with no signal, scans wait on the phone and sync when it comes back.
Manifests and closeouts
Print the loading manifest before departure. Trip closeouts compare booked and scanned tags and send gaps for review.
Tracking and PIN collection
Customers check on their luggage with their booking reference, and receivers collect with a PIN.
For both
Secure payments and cash-up
Take payment through a secure payment gateway, or record cash, card, bank transfer and mobile money. Close each day with one cash-up.
Staff and permissions
Admins, agents, drivers and warehouse staff each see only the screens their role needs.
Routes and reports
Set up routes, stops, buses, timetables and prices. Ticket, luggage, agent and revenue reports export to CSV.
Why Handei
Fewer lost bags, no lost seats
Luggage tags are checked at loading, checkpoints and arrival, and seats are held while a ticket is paid for, so nothing slips through on the trip.
Fewer calls to the depot
Passengers get their tickets by email and customers track their own luggage with a booking reference, instead of phoning the office.
Ticket and luggage money that adds up
Ticket sales and luggage payments go through a secure payment gateway or are recorded per booking, and every day closes with one cash-up.
Run buses? Let's talk about your tickets and luggage.
Tell us about your routes and fleet, and we'll show you how Handei would sell your tickets and run your luggage.
Contact
Tell us how you sell tickets and handle luggage today. We'll walk you through Handei and how it would fit your routes.
Enquiries go to Digital Rainbow.